Lost Items

Lost Items

Losing an item is NOT fun, and we DO understand...before you report a lost item, please read this entire section of the wiki. This will give you some common mistakes to rule out before you start yelling at staff or blaming the game.

Player Mistakes

If you make a mistake in game and lose an item, it will NOT be replaced by staff. Losing items is part of the game! Make sure you bless and insure all your important items or store them safely in your bank/house.

Many players each day, page the staff and complain about "losing" items. We DO NOT replace player items that just "disappear" Our server reports/logs all items that are removed or "lost".

The fact is that out of the dozens of reports, 99% of the missing items were found or were lost due to human error.

Common Reasons for lost Items

Before you make a report to a gm, please check this list

Here are some of the common reasons I have seen for "lost" items in my investigations:

1. Misplaced the item, it turns up in another bag, bank or at your house. The item may be same color as another and blends in, or it may be under another item.

2. The item lost durability and was not repaired, it then "disappears" when it breaks

3. If you fight a monster that uses an acid attack, you may lose durability/item so beware!

4. Players can steal from you in Felucca!

5. Guildmates and Alliances can steal from each other anywhere

6. Some boss monsters can "eat" or unbond your pets, read the wiki for info!

7. You must feed your pets or they can go wild and be "lost" If you are missing a pet, check the stables, use [getpet and look at your control slot count. Also ask yourself did you bond your pet?

8. Lack of money to pay for the auto insurance

9. Overweight backpack causes items to drop out of your pack. This commonly happens when you are killed and your bag of holding dumps out to your main pack. Keep all blessed items in your top pack!

10. Looted by a player or by certain monsters, they can "rummage through your pack" and steal items

11. Forgot to lock down/secure an item or chest in your house

12. Players stand around afk and get killed/looted

13. Did you drop your item into your token trashbag?

14. Was your item cursed, it can be looted!

15. Did an item disappear due to a crash or revert? Sorry we cannot replace items if we had to revert back to an earlier save. If you get disconnected/crash, pets are usually found in the stable

16. Does anyone else have access to your acct? Does anyone else have access to your house? Many times a girlfriend, roommate, sibling etc. took the item...secure your acct! You can change your password in-game with the [password command

17. If you "lend" an item to another player and they don't log back in, there is nothing a GM can do.

18. Do not leave your character AFK, even in a safe zone, accidents and pk can happen

19. The gold ledger is a complicated script and has room for error upon instances of death, insurance and vendors. Only use one gold ledger! Only use one loot bag! If you try to use multiple items you may confuse/glitch the script. Keep your ledgers in your top pack!

20. Add gold to your vendors, if they run out, they will leave and steal all your items

21. Many artifacts are scripted to be not repairable and with low durability so when it hits zero durability it will break/disappear. This is normal and intended.

22. If you lost a piece of deco in your house, you probably remodeled recently. During customization the items are stored in your moving crate on the house sign gump, you will find them there.

23. DO NOT lock down items on the seam of 2 houses, and do not use the house tool to make an item go outside the bounds of the plot! If you lost an item you think you locked down, you probably were on the seam of 2 adjoined houses and used your house tool and moved it out of range of the plot

24. If you die in game and do not return to your body in time, the items will decay and disappear

25. Do not store any custom items on keys. The keys were made for standard items only and not for custom items. If you add a custom item to a key, it may lose its properties or get it stuck in the key. (do not use the fill from pack command on the keys, it will suck in the custom items)

26. If you are AFK and mounted, players can get dismounted and your pet may go wild. If you are going to stay logged in AFK in a public area you should always shrink your pets to avoid losing your mount.

27. If you use a UORazor/UOSteam/AssistUO auto dress macro you may lose items. That is a third-party piece of software and you are using player-made scripts. Beware those macros may have flaws! Use at your own risk!

28. There are several unauthorized clients players have been using, that are intended to "cheat" our server code and see the shard differently than intended. Do not use these cheat clients. If you do, you may lose your account. You also run the risk of losing items or encountering monsters/objects you cannot see without the proper UOE client.

29. Bless or Insure your items...make sure you select auto-insure! Make sure your blessed items are in your TOP BACKPACK. Do not bury blessed items deep in your pack or bags! If you drop a bag from being overweight, the blessed items will drop with the bag to the ground!

30. Always leave your valuable items in the bank or locked down at your house. Do not carry all your items, keys, loot etc. to dangerous areas or events. Bad things can still happen on any facet, afk or by malicious player behavior at any time!

31. If you are using an unauthorized client, such as ClassicUO, Orion, Razor Enhanced or some of the other clients other than UO Razor or UO Steam, you may lose items...Those other clients were not created or built specifically for OUR shard, and you might not see the custom content or run into errors that could cause you to lose an item

Exceptions

NO Exceptions!

We will no longer replace any items for any reason

Since the population has now become so large, and many of the player base is attempting to take advantage of the staff, we must revise the "Lost Item" policy

In the past we have tried to be flexible and replace some items in rare cases, that seemed to have some merit. In the past 10 years of investigating "lost" items, the results of every investigation has been player error.

Recently we have been flooded with false claims of lost items, multiple claims to each staff member and just plain lies about how the items disappeared. We will no longer investigate items lost by players

Reporting a Lost Item

We no longer investigate lost items. In 13 years it is always 100% player error and has never been a server issue.

If you feel there is a legitimate server/code error, send me some detailed info, acct name, player name, location, date/time, if possible, and the serial number of item.

I lost my item! Is it a bug?

We investigate all the reports we get that include enough info to do so! Unfortunately many reports do not contain nearly enough info for us to pursue.

If you have lost an item your FIRST action should be to read the wiki and eliminate all possibilities of player error, it is most likely one of the errors listed above.

In general we do not replace any lost items, there would have to be actual "proof" of a code error that the staff can replicate

Help us help you!

Know the Serials of your pieces. Every item on the server has a unique Serial number. With wearable items you can find this by placing all your items on a your UO Steam Dress Agent: while wearing the items go to Steam/ Agents/Dress. Create a NEW Dress-1 > Import. The number next to each item beginning with 0x-------- is the Serial. You can write this down, screenshot it or trust UO Steam will save it for you. Repeat this process with any additional suits or items you use- such as crafting suits.

If an item is not wearable and you want to note its identifier go to Macros> Choose the "Object Inspector" button on the bottom center left. Target the item: Note the Serial in the window that pops up. Good things to note the serials of are, keys and other non-blessed valuables that you carry.