Staff Guide

Guide for new counselors in the MMORPG game UO Evolution - Ultima Online:

Staff Guidelines

Understand Your Role

As a counselor, your primary role is to assist players and provide support within the game. Familiarize yourself with the game mechanics, rules, and guidelines set by the game administrators to ensure you can effectively assist players.

Master the Basics

Make sure you have a strong understanding of the game's mechanics, controls, and user interface. This will enable you to guide players and answer their questions more effectively.

Learn the Game World

Explore the game world extensively. Visit different towns, dungeons, and landmarks to become familiar with the various locations. Knowing the world well will allow you to provide accurate directions and advice to players.

Stay Updated

Keep yourself updated with the latest news and updates regarding Ultima Online. This includes patches, events, and changes in game mechanics. Staying informed will help you provide accurate and up-to-date information to players.

Foster Positive Community Interaction

As a counselor, you are an ambassador for the game and its community. Be polite, respectful, and helpful when interacting with players. Encourage a positive and inclusive environment where players feel welcome and supported.

Develop Problem-Solving Skills

Players may approach you with a wide range of issues, including technical problems, disputes, or questions about gameplay. Work on developing strong problem-solving skills to address these issues effectively and provide appropriate solutions.

Follow Policies and Guidelines

Adhere to the policies and guidelines set by the game administrators. This includes rules regarding player conduct, privacy, and confidentiality. Maintaining a professional and ethical approach is essential.

Collaborate with Other Counselors

Connect with other counselors in the game. Share experiences, insights, and challenges to improve your skills collectively. Collaboration allows for a better support system and enhances the overall effectiveness of the counselor team.

Maintain Availability

Make an effort to be available to players when possible. Actively monitor chat channels, forums, or any other designated communication platforms where players seek assistance. Being responsive and accessible will help build trust among the player community.

Continuously Learn and Improve

Stay open to learning and improving your skills as a counselor. Seek feedback from players and administrators to understand areas where you can enhance your performance. Attend training sessions or workshops organized by the game administrators to expand your knowledge.

Remember, being a counselor in Ultima Online is a valuable and rewarding position. By providing assistance and support, you contribute to a positive gaming experience for players and help foster a strong and vibrant community.