Scheduled Server Downtime November 27th

Our facilities provider in Chicago, Internap, is requiring that we move several cabinets' worth of gear in this facility over to new cabinets. We have been planning these moves for the last month and coordinating with Internap to try to make them as smooth as possible. We have done such moves successfully many times in the past.

The moves are set to occur tonight (we are doing them early in the morning to minimize customer impact). On November 27, between approximately midnight and 8am CST, we plan to move the equipment in the cabinet hosting your specific service. This means that you will see your service gracefully shut down at some point during the window (close to the beginning of it), and booted back up later in the window (as soon as we have finished moving all of the gear -- at least a few hours later).

The downtime can be as short at 30 minute or up to 3 hours

Update @ 8:18am CST: On-site staff are having difficulty with these moves and taking much longer than expected. They are moving as quickly as possible and we are currently hoping to have the maintenance done for all customers by 11am CST, with some back online sooner than that. Please accept our sincere apologies for the additional downtime.

Shard is back up!