Discussion in   Shard Updates   started     10 years ago   May 20, 2014, 01:19:51 PM   by   Evolution

Shard Downtime

Evolution
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Topic :   Shard Downtime
10 years ago  May 20, 2014, 01:19:51 PM

Shard Downtime Info

We have been working on the server issues for the past 12 hours and are working with the hosting company to restore the server and backups asap.  We just got the forums and wiki operational and fully restored

Check here for future updates, ill add more info as I get it

Sorry for the extended downtime
Dante


Admin Dante - Owner - UO Evolution Custom Ultima Online Shard

Website - http://www.uoevolution.com

Forum - http://www.uoevo.com/forum

Wiki - http://www.uoevo.com/wiki

Discord - http://www.discord.gg/JwEBhPH

Huntress
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#1 Re :   Shard Downtime
10 years ago  May 20, 2014, 02:56:28 PM

Most excellent

Chunurai
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#2 Re :   Shard Downtime
10 years ago  May 20, 2014, 03:02:43 PM

Looking forward to it... Appreciate it.

Willow
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#3 Re :   Shard Downtime
10 years ago  May 20, 2014, 03:12:26 PM

So obviously to server died.  Was this from attacks or system just needing to be replaced?

KrazyG
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#4 Re :   Shard Downtime
10 years ago  May 20, 2014, 03:59:40 PM

Itching To Play Soon! Hope Everything Is Ok.  :o

Evolution
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#5 Re :   Shard Downtime
10 years ago  May 20, 2014, 04:18:06 PM

Yes, sorry for the continued downtime.  Trust me I hate this situation and I'm committed to continuously working on this issue until we are back online.  We have had a lot of tech issues, so unfortunately no one was available last night.  Still waiting for the gurus to get off work and respond to emails for answers...

We did get the website, wiki and forums back online!


Admin Dante - Owner - UO Evolution Custom Ultima Online Shard

Website - http://www.uoevolution.com

Forum - http://www.uoevo.com/forum

Wiki - http://www.uoevo.com/wiki

Discord - http://www.discord.gg/JwEBhPH

Genesis
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#6 Re :   Shard Downtime
10 years ago  May 20, 2014, 05:02:41 PM

Thanks for all of your hard work, Dante.

Kane
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#7 Re :   Shard Downtime
10 years ago  May 20, 2014, 05:26:34 PM

Thanks for the heads up on what is going on and for the work involved :)

Soaryn
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#8 Re :   Shard Downtime
10 years ago  May 20, 2014, 05:28:27 PM

All I can say is make absolutely sure you save any and all updates you put in the shard on a back up hard drive that YOU have. On my old old shard (where I was staff) one of the owners finally did this and it saved us a ton of time when the shard went into fatal error for a third time.




Keep your chin up Dante, and thank you for your diligence


Lady Soaryn, Sparkliest of all

TOP4EVO

Expo
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#9 Re :   Shard Downtime
10 years ago  May 20, 2014, 07:08:33 PM

Aye, Dante has been working diligently and harder than anything I've seen to get us going again. Props to you man.

Thorgal Pain
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#10 Re :   Shard Downtime
10 years ago  May 20, 2014, 07:31:39 PM

All your work is greatly appreciated, we love the shard and are greateful to you and the staff. Thanks

#11 Re :   Shard Downtime
10 years ago  May 20, 2014, 08:42:04 PM

Soo..... has all the items been deleted? New characters for everyone i guess right?

Make a new acct and we will set you back up asap

Evolution
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#12 Re :   Shard Downtime
10 years ago  May 20, 2014, 08:52:26 PM

Crying atm:(

After 24 hours of trying to get the shard to recompile we had to go WAY back and use a copy from the test shard from abut 6 months ago...

This is the worst situation I have had to face.  I have tried literally everything, but sadly it looks like a lot of the newer player accts and new content was lost.  We will start adding back the lost content each week.  Please be patient, we will get to everyone asap. 

Make a new acct and stay logged in and we will adjust your character

If you donated in the last 6 months and lost your acct, page Dante and he will look up your info and refund any lost Evolution Dollars and set you back up

If you lost your acct, page a gm and we will set you back up to vet skills and stats along with a vet bag to get back into the game.

Dante, Zeus, Zoe and Expo are committed to setting everyone back up asap and will be on around the clock to help get us back to normal

I will keep everyone up to date as we progress


Admin Dante - Owner - UO Evolution Custom Ultima Online Shard

Website - http://www.uoevolution.com

Forum - http://www.uoevo.com/forum

Wiki - http://www.uoevo.com/wiki

Discord - http://www.discord.gg/JwEBhPH

Evolution
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#13 Re :   Shard Downtime
10 years ago  May 20, 2014, 10:41:13 PM

Tyvm for all of the support and donations today, it really makes me feel great about putting in the effort to rebuild the content again!

I was a bit suprised, we had over 75 log ins already tonight and most players took the news well!  The staff is a bit overwhelmed with all the questions and pages.  Please be patient and I will make all the announcements here in the forums

If you have donated, you will get ED asap as soon as we look up the accts.  You can then buy all your items back.  There is a lot of missing content, so many items cannot be replaced atm.  We are not replacing every single item that you ever owned, it's impossible for us to accomplish this.

Dante will be visiting each player this week to help get players back on track

We will be adding content back slowly

Long live Evolution!


Admin Dante - Owner - UO Evolution Custom Ultima Online Shard

Website - http://www.uoevolution.com

Forum - http://www.uoevo.com/forum

Wiki - http://www.uoevo.com/wiki

Discord - http://www.discord.gg/JwEBhPH

Cal-El
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#14 Re :   Shard Downtime
10 years ago  May 20, 2014, 11:14:28 PM

Look at everyone back at the grind already!! We are true uo fanatics :D no setbacks can dampen our spirits!!

Yes the players are amazing!

Expo
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#15 Re :   Shard Downtime
10 years ago  May 21, 2014, 12:17:20 AM

This has been a grueling night.... but to be honest, I can seriously say out of the many online communities I've been a part of, UOEvo has been the most supportive, friendly and just plain awesome! We've been in the process of getting things back, this might take a little while, but Rome, nor Evo were built in a day.

Here's a picture just before we went on a Hue Room Spree!



Again, thanks for your continued support! It really makes us feel happy and keeps us going!
Dante, Zoe and Zeus are great folks and glad we and the community are continuing to Evolve! Long live UOEvo!

DarkWarrior
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#16 Re :   Shard Downtime
10 years ago  May 21, 2014, 02:50:43 AM

I am massively surprised there was no kind of redundancy backup, offsite backup or nightly backup. I would strongly suggest changing to Raid 5 or Raid 5+1 along with nightly backups to prevent this from happening again.

I am going to find it hard to get back into it now, Only being here for a month I already donated over $300 and it is now all gone. I will try and get back on when I have time (GF Restritions) And page with what I remember having donation/gift wise.

It would be a nice gesture to just put everyone on GM skills across the board so everyone can get back into the game quicker.

Expo
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#17 Re :   Shard Downtime
10 years ago  May 21, 2014, 03:51:24 AM

@DarkWarrior We completely understand. There are some things that just happen to an extent that NO ONE could imagine, and it appears to have happened. Anyways, please contact Dante in game by putting in a page or PMing him. We will do what we can to best accommodate your situation and get you going.

Trust me, this isn't easy for a lot of us but there's something really great about this community, and it's its perseverance and dedication to enjoying the game.

DarkWarrior
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#18 Re :   Shard Downtime
10 years ago  May 21, 2014, 04:03:18 AM

I understand, like I say I am just amazed at the lack of redundancy.
I am annoyed, just as anyone as well as the staff, I am just lucky I am only a month old and not been here for the 6months+ - Although I did accumulate a lot in my month a lot of it was donation items and stuff from the auction.


How much custom content is in the game? For example, I got a evolution cloak, is that replaceable or is that not in the game yet? I guess the best I can do is page Dante and list what I did have form donations ie bonus rewards and see what I get.


On the bright side, there is plenty of housing spaces now so maybe I can place a castle!


EDIT: I am currently at work, but using remote access to my home PC to train skills up, it is very laggy doing that so paging is a bit of a nightmare, shall I wait till I am home or would it be ok to PM on forums the information instead?

Dable
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#19 Re :   Shard Downtime
10 years ago  May 21, 2014, 06:21:59 AM

This sucks pretty bad :(
Feels a bit like De Ja Vu :p

That being said i have full confidence that Dante and all the staff here at Evo will do their absolute best to get things back to the way they were. Thank you for all your hard work.

Regarding going back to about 6 months ago using a copy of a save from the test shard, i think thats a bit off ?
It seems more like almost 1 and a half years ago ? Just going by the fact that im back in PCR and the guild gump says the last time  i was active was back in 2012-11-03 (logged in to Jaded's account and looking at the guild gump)
It would be good to get some clarification on this if possible.

Thanks

Akashiel
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#20 Re :   Shard Downtime
10 years ago  May 21, 2014, 06:40:50 AM

I lost everything, both my accounts wiped, all my characters, pets, everything, and im lucky if i play 1h a day because of work and life in general, its gonna be really hard to get back on track, even worse because i dont really remember what i had, most of my items where a gift from a player that left the game, 2plot house, millions, etc.. didnt even have time to log yet :S

Expo
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#21 Re :   Shard Downtime
10 years ago  May 21, 2014, 06:55:47 AM

@Akashiel I suggest you put in a page, it's basically what EVERYONE has had to do. Once you do that, we will check out your account details and we will accommodate you in the best and fairest way to the shard. Trust me, this isn't easy for anyone, let alone our Veteran Players or even our Staff that have worked hard on bug fixes, events, locations and what-have-you.


Trust me though, as you can see from all the comments here, we (the official staff) are working on bringing everything to order. This will not happen overnight, but take a couple of days, perhaps weeks, to get everything to what was "known". Your patience and support is greatly appreciated, as in the past 48 hours the staff has dealt with more than 100+ different accounts and issues.


Thank you again for your continued support and presence here on UOEvo!

Belgaron
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#22 Re :   Shard Downtime
10 years ago  May 21, 2014, 07:25:44 AM

so items being refunded would be hard to verify , but I do have all my receipts from my donations and can say what rewards I picked for each tier each donation , that's a start I guess :p  Let me know how to do that please

Expo
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#23 Re :   Shard Downtime
10 years ago  May 21, 2014, 07:36:01 AM

Not trying to sound redundant but (it probably will be)....

Put in a page, don't spam [c please. We can deal with you much more quickly with a page. So... yea, page. If I can't deal with the issue, Dante or another Admin will PERSONALLY assist you. Please be patient and all shall come to be.

Domino
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#24 Re :   Shard Downtime
10 years ago  May 21, 2014, 09:11:55 AM

What can be replaced? Only donated for items?
What about skills? Stats?
Houses?
Items that are irreplaceable (I had several keys that are no longer obtainable)

Please clarify what can and will be replaced. Thanks

I will be around to each player asap and work with you on a case by case basis.  Im trying to just get the basics like accts, houses, stats donation/eds back first so players can play again.  I will then work on some of the details with individual accts

DarkWarrior
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#25 Re :   Shard Downtime
10 years ago  May 21, 2014, 09:13:56 AM

oh my god wtf NOOOOOOOOOOOOOOOOO!!! all the hard work... poof! bye donations... poof! bye i lost EVERYTHING omfg...........


ganja farmer


All those lovely weapons you made all gone :/
Means It is a race to who is the first to supply the market with lovely weapons!

DarkWarrior
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#26 Re :   Shard Downtime
10 years ago  May 21, 2014, 09:16:56 AM

What can be replaced? Only donated for items?
What about skills? Stats?
Houses?
Items that are irreplaceable (I had several keys that are no longer obtainable)

Please clarify what can and will be replaced. Thanks


Your rune library! :(

Domino
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#27 Re :   Shard Downtime
10 years ago  May 21, 2014, 10:07:26 AM

I expect I'll have to redo the library myself LOL...just dunno how long till I'll be equipted to do it

Staff will set you up with resources to make this happen

Meta
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#28 Re :   Shard Downtime
10 years ago  May 21, 2014, 10:51:26 AM

Sorry to hear. Glad to see all the staff taking care of business.

keep it up.

Kyn
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#29 Re :   Shard Downtime
10 years ago  May 21, 2014, 10:55:32 AM

oh my god wtf NOOOOOOOOOOOOOOOOO!!! all the hard work... poof! bye donations... poof! bye i lost EVERYTHING omfg........... with my brother we lost around 3billions over 600$ in donations  and countless hours of work i dont see how we will get that back this is ridiculous how can you have no backup at all


and this happens 10 days b4 kyn opens a new server did he erase the whole thing and run away???
very very very disapointing omfg i'm so mad at you guy's... i play here cauz it's pro and trustable how can i not consider quit after this


i will try to get in touch with staff in game but i don't see how you can compensate for everything lost


from a very mad player

ganja farmer


I can assure you the technical difficulties experienced as of late have nothing to do with me. In fact it was me personally who restored the backups of the website after the issues began. I was also the one who assisted Dante in restoring the original operating system installation. I personally believe that I am more distraught than anyone about this situation as I dedicated an entire year of my life to making evolution a better place to play. While it is true I have stepped away from Evolution it does not mean that I have any malicious intent or hard feelings towards Dante or anyone here for that matter.


The fact that you would even suggest something like this is extremely frustrating.

DarkWarrior
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#30 Re :   Shard Downtime
10 years ago  May 21, 2014, 11:07:28 AM

I can assure you the technical difficulties experienced as of late have nothing to do with me. In fact it was me personally who restored the backups of the website after the issues began. I was also the one who assisted Dante in restoring the original operating system installation. I personally believe that I am more distraught than anyone about this situation as I dedicated an entire year of my life to making evolution a better place to play. While it is true I have stepped away from Evolution it does not mean that I have any malicious intent or hard feelings towards Dante or anyone here for that matter.


The fact that you would even suggest something like this is extremely frustrating.


Personally I was not aware of you starting a new server, I heard a another server mentioned a couple times but I was under the assumption it was the same team, different ruleset as it were.


I think the main frustration from everyone is the lack of a recent backup. Even if the whole server died there should of been some form off off server backup or offsite backup. When my friends and I ran a server we had nightly off server backups and we would regularly take full backups off site. We also had a test server for testing updates etc on the head developers machine that would have regular snapshots of the main server to ensure it was up to date for testing also.


That aside, I appreciate the hassle to get it all back up and running and am grateful it has been restored in any form. It's not easy to come back from loosing everything and to have 70+ in game straight after restoring back on the grind shows how dedicated the players are. Unfortunately there will be days of anger and border line abuse because of this.


That aside, although being new here (45 ish days) if I can be of assistance in any way I am more than happy to help.

Kyn
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#31 Re :   Shard Downtime
10 years ago  May 21, 2014, 11:51:58 AM

I can assure you the technical difficulties experienced as of late have nothing to do with me. In fact it was me personally who restored the backups of the website after the issues began. I was also the one who assisted Dante in restoring the original operating system installation. I personally believe that I am more distraught than anyone about this situation as I dedicated an entire year of my life to making evolution a better place to play. While it is true I have stepped away from Evolution it does not mean that I have any malicious intent or hard feelings towards Dante or anyone here for that matter.


The fact that you would even suggest something like this is extremely frustrating.


Personally I was not aware of you starting a new server, I heard a another server mentioned a couple times but I was under the assumption it was the same team, different ruleset as it were.


I think the main frustration from everyone is the lack of a recent backup. Even if the whole server died there should of been some form off off server backup or offsite backup. When my friends and I ran a server we had nightly off server backups and we would regularly take full backups off site. We also had a test server for testing updates etc on the head developers machine that would have regular snapshots of the main server to ensure it was up to date for testing also.


That aside, I appreciate the hassle to get it all back up and running and am grateful it has been restored in any form. It's not easy to come back from loosing everything and to have 70+ in game straight after restoring back on the grind shows how dedicated the players are. Unfortunately there will be days of anger and border line abuse because of this.


That aside, although being new here (45 ish days) if I can be of assistance in any way I am more than happy to help.


Prior to my departure from Evolution there were various virtual backup protocols in place. Unfortunately when I moved on I also swapped all of my Kyn Core out to my new projects. Dante and staff are working extremely hard to get evolution back to normal and I think they will persevere as they always have done.

Old Milwaukee
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#32 Re :   Shard Downtime
10 years ago  May 21, 2014, 01:02:22 PM

well i'm sry it's just a rly great coincidence this happens the very same day your open beta goes online my bad maybe you have nothing to do with it but to an idiot like me it looked suspicious anyway nevermind me i'm just very pist off right now

Kyn
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#33 Re :   Shard Downtime
10 years ago  May 21, 2014, 01:03:04 PM

well i'm sry it's just a rly great coincidence this happens the very same day your open beta goes online my bad maybe you have nothing to do with it but to an idiot like me it looked suspicious anyway nevermind me i'm just very pist off right now


Idiocy is relative. Don't put yourself down.

DarkWarrior
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#34 Re :   Shard Downtime
10 years ago  May 21, 2014, 01:27:16 PM

Might be the place to put it at the moment but the register for a forum account link is broken, my friend cant register.


Just a FYI

Expo
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#35 Re :   Shard Downtime
10 years ago  May 21, 2014, 01:50:37 PM

Yes. It's been a hell of a freaking time trying to do everything for the shard. I was up for literally 24 hours dealing with issues, fixing things, and whatnot. I ended up passing out pretty hardcore and this is what I woke up too...

My (toddler) son ended up having quite the field day inside my room. Now I have to clean all this up before his mom gets here. Ugh! I'll be back to the UOEvo grind soon. For some reason my vision is all fuzzy. What's this? Sleep deprivation?! NEVER!!

Chunurai
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#36 Re :   Shard Downtime
10 years ago  May 21, 2014, 01:57:15 PM

damn it lol

Morsax
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#37 Re :   Shard Downtime
10 years ago  May 21, 2014, 01:57:40 PM

We appreciate all the hard work!

Old Milwaukee
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#38 Re :   Shard Downtime
10 years ago  May 21, 2014, 02:34:37 PM

i'm sorry it must be painfull for you guys i went ballistic when i realize i lost everything i take back my words and just hope you can make it the way it was b4 plz accept my apologies

Symphony
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#39 Re :   Shard Downtime
10 years ago  May 21, 2014, 03:20:13 PM

Wow. This genuinely SUCKS. I understand that things happen but failure this catastrophic can't be easily brushed aside. I can appreciate the offers to make an attempt to replace lost items but of course EVERY item can not be replaced and neither can the time that we have spent amassing those items. I put a ton of time and effort into creating my flower shop - nothing can give me back the time or my shop exactly as it was. I lost my second account that held three 18*18's that housed THOUSANDS of plants (including numerous cross-gen species that took a lot of time to produce the seeds to begin with) I just can't understand how this could even be ALLOWED to happen - it seems extremely negligent to me.

I couldn't rebuild my shop even if I had the time to do so  - there are houses where my shop used to be. I don't have the time to rebuild anything from scratch. It was such a struggle to get established here to begin with. I just don't think I can come back from this. I honestly wouldn't even know where to begin - paging staff to replace my lost items? I can only imagine the huge amount of pages flooding in after this and the lengthy wait times that players are experiencing.


I do appreciate that most of my dealings with staff were very pleasant - Cyrus and Dante were always nothing less than terrific and the players here were so friendly to me.  I encountered a lot of players that welcomed me with open arms. A huge shout out to the KOT guild - they brought me into their circle and treated me like I had always been there. Also another big shout out to Frederic, who took the time to give me a tour of his lovely home and helped me get my flower shop stocked! There are countless others!!!

I genuinely hope that the shard is able to recover from this and continue on. You have an excellent player base that is unrivaled. Do what you need to do to make sure this doesn't happen again so you don't lose them!

Best Wishes!

Symphony

DarkWarrior
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#40 Re :   Shard Downtime
10 years ago  May 21, 2014, 04:20:30 PM

I am leaving it until the weekend to page about my stuff, I have limited time for the moment so I will just grind the skills until then.

Akashiel
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#41 Re :   Shard Downtime
10 years ago  May 21, 2014, 06:56:19 PM

Wow. This genuinely SUCKS. I understand that things happen but failure this catastrophic can't be easily brushed aside. I can appreciate the offers to make an attempt to replace lost items but of course EVERY item can not be replaced and neither can the time that we have spent amassing those items. I put a ton of time and effort into creating my flower shop - nothing can give me back the time or my shop exactly as it was. I lost my second account that held three 18*18's that housed THOUSANDS of plants (including numerous cross-gen species that took a lot of time to produce the seeds to begin with) I just can't understand how this could even be ALLOWED to happen - it seems extremely negligent to me.

I couldn't rebuild my shop even if I had the time to do so  - there are houses where my shop used to be. I don't have the time to rebuild anything from scratch. It was such a struggle to get established here to begin with. I just don't think I can come back from this. I honestly wouldn't even know where to begin - paging staff to replace my lost items? I can only imagine the huge amount of pages flooding in after this and the lengthy wait times that players are experiencing.


I do appreciate that most of my dealings with staff were very pleasant - Cyrus and Dante were always nothing less than terrific and the players here were so friendly to me.  I encountered a lot of players that welcomed me with open arms. A huge shout out to the KOT guild - they brought me into their circle and treated me like I had always been there. Also another big shout out to Frederic, who took the time to give me a tour of his lovely home and helped me get my flower shop stocked! There are countless others!!!

I genuinely hope that the shard is able to recover from this and continue on. You have an excellent player base that is unrivaled. Do what you need to do to make sure this doesn't happen again so you don't lose them!

Best Wishes!

Symphony

i feel the same symphony, i didnt lose a shop or anything like that, but i had my main account for like 45 days or so, filled with ED items, gold, tokens, 2 plot house, and great items that were a gift from a player that left the game, donated for the first  time 2 weeks (set a monthly donation)  a 2nd account paid with ED, the time to get the ps's, train the skills, weeks farming pets for level 30, then for the best stats among them, farming items in general and all that. i guess it might sound like nothing to most players, but well i used the little free time i had to get that, basically playing alone (made 1 really good friend in my time here). now ive even less time than that.... i love the server, its great and a lot of fun, but it is basically almost Impossible to get back on track for me. its sad :(

Escobar
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#42 Re :   Shard Downtime
10 years ago  May 21, 2014, 10:47:11 PM

Would it be possible to get a Skill gate (Instant 100 for all combat and/or crafting skills) or something of the sort was put in place temporarily for the players that had their entire accounts wiped.
We will get to the vets and take care of these issues when we meet ty

(We would still have to get 105,110,115,120 Powerscrolls again, train past 100, etc - This would just allow the people who lost their accounts to get to playing faster rather than macroing skills up all over again.)

Yes we will give out a ton of these items at events and make it fun for all

- It would allow us to put our time into pursuing better armor and housing. Just for a few days would be helpful (:


- Additionally this would make it easier for the GM's as they would not have to deal with pages/notices about lost skills, and the players could just walk through a gate or tile and receive a jump start to getting their skills back.


Thanks for the understanding and effort Dante and Expo  ;)

Evolution
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1290 Posts
#43 Re :   Shard Downtime
10 years ago  May 22, 2014, 12:04:24 AM

We have been working straight thru for about 36 hours to set players back up, and just realized this is a larger project than anticipated.  We set up over 300 accts, added stats, made new houses and dropped off vet bags.  It was a lot of progress, but we still have to replace many items, look up donations and speak with each player to determine needs.  It seems it was taking 30 mins for each player to set them back up.  I did the math and 300 accts X 30 mins =150 hours!

So please be patient, everyone is very important to me and I want to do this right:)  Im trying to help all the newer accts first so that they can get back in game and play.  The older vet players that have donated are going to need a lot of detailed attention and I will make a point to meet with each of you and "fix" the acct personally

There is no need to keep paging at this point, we just need players to make a book with the top 10 or so items that were lost.  If you donated, include your real name and we will look up the donations and return your ED.  We are adding up all your donations and then giving double ED to everyone so you should receive more than you had originally. 

Page us in game if you need a house, vet bag or max stats to get started again.

Play on!  We will catch up with each player this week, I have a master list and am working thru it asap.

 We will be doing some easy events this week including auctions and house drops to help get rare items back

Thank you all for working  with us!


Admin Dante - Owner - UO Evolution Custom Ultima Online Shard

Website - http://www.uoevolution.com

Forum - http://www.uoevo.com/forum

Wiki - http://www.uoevo.com/wiki

Discord - http://www.discord.gg/JwEBhPH

Chunurai
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65 Posts
#44 Re :   Shard Downtime
10 years ago  May 22, 2014, 12:23:14 AM

Just wondering.. Don't want to page on it, but worth asking here. I got my ED delivered, but it was the original amount. I earned double ED in the month of April and May and I was handed the same amount of ED I had originally. Should I page Zoe or you? or am I misunderstanding the Double ED? cause I originally got double ED..

We are not giving double and then double again.   For example if you donated 25, 25, 100, 50 over the last year you would have received 275, 275, 2000, 625 = 3175 due to the varied bonus % for each level.  Im adding up the total donations and then just doubling for simple math.  So in the above example you would normally get 3175 ED from the separate donations, Im going to lump it all together as one donation, so the refund will be $200 = 4000 ED.  You will probably get more ED than you actually donated for:)

Genesis
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74 Posts
#45 Re :   Shard Downtime
10 years ago  May 22, 2014, 06:54:17 AM

I paged to see if I could go ahead an get some stats, a small house (just for storage) and a vet bag so I can get started again.. I still have the book in my bag, but that can wait until it's my turn.  What I couldn't fit in my page is that I'm heading to work, so I don't need that stuff for about 8 hours. 

Thanks again, for all that you do.  I can't imagine how busy yall are right now.

Rael
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#46 Re :   Shard Downtime
10 years ago  May 22, 2014, 09:21:26 AM

Like most I am quite upset about the revert. That being said I am not upset with the remaining staff members. I know they are facing their worst nightmares right now. I appreciate their efforts to make things right. Although it might seem a strange thing to do at this time of crisis, I would like to encourage all players to continue to vote in support of the shard and our leader Dante. I for one will be doing this.

Tyvm for the continued support and positive outlook!

Brianna Wynnmere
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#47 Re :   Shard Downtime
10 years ago  May 22, 2014, 11:36:22 AM

I'm so thankful to be a part of this server... I have played on several and have NEVER come across such caring, concerned, attentive, and, more over, honest staff.  I KNOW had this happened to one of the other servers I've played on in the past (high ranking ones), individualized attention would NOT be paid, so a BIG KUDOS to Dante, Zoe, Zeus, and Expo (my humble apologies if I left a name out)

However, I am a tad confused as to what happened (not the details)... I read about newer accts in the last 6 months and donations from the last 6 months, etc... so I was thinking the server was reset to 6 months ago.... but my extended family and I all made accounts well over a year ago and those characters, donations and items have been lost... more than just the last 6 months.  So then I was thinking this was more hardcore and that everyone was starting back from scratch, but was shocked when I recreated my character to see that numerous vendors and a lot of housing was up... even in a spot that I had previous housing... I didn't expect that... so how far DID the server had to go back to? 

I know NOTHING about coding, but PLEASE let me know if there is any load I can take off staff shoulders,

Brianna Wynnmere


WinterRose
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#48 Re :   Shard Downtime
10 years ago  May 22, 2014, 12:12:47 PM

Hon, it went back over a year not six months.  I have played for almost 11 months and have to start over like many others.

Brecan
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#49 Re :   Shard Downtime
10 years ago  May 22, 2014, 01:05:33 PM

Don't know exactly what happened, and honestly....I don't care.  It happened and we just need to pick our selves up by our bootstraps and go on from here.  I know Dante, Zoe, and the rest of the staff will do what they can to assist us.  I realize we aren't going to be able to get everything back that we had, and yeah...that's very depressing to lose what we put time and effort into obtaining. But before those of you start bad mouthing this server and staff, remember that they do this out of their own pockets and basically donate their time and knowledge so that we can play.  I choose to donate to this server for the extra bonuses, but no one has put a gun to my head to make me do that.  You are perfectly capable of having the whole experience without spending a dime, and that's because of them doing this.....so back up and rethink before you bash them for this happening.  Dante and Evolution provide better support than even the real UO servers have EVER done.   

Brianna Wynnmere
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#50 Re :   Shard Downtime
10 years ago  May 22, 2014, 01:50:32 PM

Right on, sister!!  ...literally :P

Chunurai
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#51 Re :   Shard Downtime
10 years ago  May 22, 2014, 05:43:50 PM

alright.. cool. just a lil confused, but totally understand.. any idea on how it'll work for bonus items... don't mean to bug, you guys are doing great job.. glad i can still play evo. staff your awesome

WinterRose
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#52 Re :   Shard Downtime
10 years ago  May 22, 2014, 07:00:14 PM

Just want to put my two cents out there to say that the Staff has done a wonderful job in helping people get going.  I see many running around and starting to explore again quickly with the items they received to help get started.  Pages are being answered extremely fast when you take into consideration the huge undertaking.  I have felt the impact as so many others have, and I know they will get to us all eventually, whether its tomorrow, next week or perhaps a couple weeks from now.  I look forward to vendor malls opening up again such as Luna Vendor Mall, Gold Vendor Mall and KOT along with others out there I may have forgot to mention. 
Players:  You guys have been awesome in helping staff out in various ways.  I have seen a great amount of team work building skills, answering questions and guilds forming quickly.  Each and everyone of you are awesome in one way or another. 

Old Milwaukee
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#53 Re :   Shard Downtime
10 years ago  May 23, 2014, 07:42:20 AM

i have seen too many servers die after stuff like this happen players are back online and helpfull thumbs up to the staff and community

Genesis
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#54 Re :   Shard Downtime
10 years ago  May 23, 2014, 12:27:26 PM

So... besides being patient and not paging... is there really anything that I/we can do to help?  I feel like I should be doing something, but staying out of the way is the best I can think of.  :)  Oh and voting.  :)  Any ideas are welcome.

DarkWarrior
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#55 Re :   Shard Downtime
10 years ago  May 23, 2014, 12:49:26 PM

Well I may end up paging tonight as I been grinding for days and tonight (About next 8hours) is the only time I have that I can sit for a extended period to sort things out heh

PolarBear
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#56 Re :   Shard Downtime
10 years ago  May 23, 2014, 11:59:46 PM

Quote
Prior to my departure from Evolution there were various virtual backup protocols in place. Unfortunately when I moved on I also swapped all of my Kyn Core out to my new projects. Dante and staff are working extremely hard to get evolution back to normal and I think they will persevere as they always have done.

The thing that bugs me here, Kyn, is that, if I understand this correctly (poor English reading skills here); you not removing the "various virtual backup protocols in place" would have prevented this shard from going back one year behind.  Was the removal of this "Kyn Core" without implementing any other security backup measures on Evolution something that you consider necessary? 

As much as I was impressed and gratefull for your work this last year, as much that I am sad thinking that all of this work (black belt dojo and belts, and sooooo much more) might be gone forever because you decided that the backup system that you have implemented here needed to be removed before replacing it with an other backup system.

I am sad for Dante, who I have knowned and had fun with as a UO friend way before UoEvolution.  On a side note, I am happy that he did not give up after this fiasco. 

In the future of UOEvo, I am worried about getting back the cool content that we lost and the new content in the future, because I  can see that, since I arrived on this shard, most of the new content (shard publishes) was created by you, Kyn.

My almost one year account was deleted.  I got my black belt less than a week before this server meltdown.  I was far from being the biggest donator (would be surprised if I was able to donate more than 50$ this year); so I am staying on the sidlines in respect for thoses who put way more efforts and money into this than what I have put.  I obv. plan on getting back after most are taken care of :)

I understand that Kyn helped alot in rebooting this server version -1 year ago and I am thankfull for this.  If I understand the situation correctly though, Kyn had no ill intent towards Dante and Evo shard;  For that reason, I expect Kyn to accept his responsibility in the absence of a decent backup (a backup less pathetic than something from a full year ago) and, therefore, he will put in the necessary work to put back ALL the content that disappeared because of this.

I wish you all a good and happy life, in and out of UO :)

Polar Bear xx

Chunurai
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#57 Re :   Shard Downtime
10 years ago  May 24, 2014, 05:02:00 AM

The Bronson Army! hit me up polar bear sometime when you log on and I will try and work with you to help you build up. Like you said there will be alot of missing content that wasn't here last week but we can play the game and move on.

Belgaron
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#58 Re :   Shard Downtime
10 years ago  May 24, 2014, 09:34:59 AM

A few Notes here...

I have it on very good authority that they still have the scripts for items not active in game ( or the item would go Poof) but things that are from a XMLSpawner are gone forever.  They can replace a few items but if you have ever tried to make an item that way as an administrator ( just RUNUO and private server , not public )  it takes forever just to make one thing , not to mention your skills set all one by one.   So consider any items or adjustments a blessing.   They have a lot of accounts to go threw and try to limit the time spent on each one because EVERYONE wants stuff , and if they spend lets say 30min per person , it will still take abit to get to everyone.

I would suggest playing as if you were getting nothing , so when they do get to you the refunds gotten are just bonus.  They wont be getting any or very little donations for awhile because everyone has ED...and the people whom keep Evo up and running (not just dante) are fueled by our donations.   

They have a master list they are going threw asap,  but remember one level 100 weapon with all the mods they gotta do on it could take 20min , its not just one command but quite a few.  They may very well limit time per person so everyone can get something back.

Their is a guide I wrote awhile ago that will help you guys get started in the right direction, it was outdated but now its current again...  Search "Guide" under help.

Meta
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#59 Re :   Shard Downtime
10 years ago  May 24, 2014, 02:40:53 PM


THis video may help put the past week events into better perspective for those of you who are truely upset. enjoy :D



http://www.youtube.com/watch?v=cE3WyZe-Pxo

Kyn
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#60 Re :   Shard Downtime
10 years ago  May 25, 2014, 01:29:52 AM

I expect Kyn to accept his responsibility in the absence of a decent backup (a backup less pathetic than something from a full year ago) and, therefore, he will put in the necessary work to put back ALL the content that disappeared because of this.

I wish you all a good and happy life, in and out of UO :)

Polar Bear xx


I do intend to help where I can, however when you word it in such a way that I am "expected" to do something It really puts a damper on my motivation to do much of anything. I gave outstanding 24/7 DDoS protection support, mitigated numerous attacks on the shard, Answered Thousands of player in-game requests, all while adding brand new content to the shard on a regular basis for AN ENTIRE YEAR of my life... Now something awful happens to the shard and I'm "EXPECTED" to redo all of my work over the last year? It is out of my respect for this community that I even help at all.

Expected?
Get Bent.

Gatarix
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#61 Re :   Shard Downtime
10 years ago  May 25, 2014, 08:33:22 AM

I don't think anyone here is telling you that you are expected to do, well, anything.

I completely understand having a code-base that you want to keep,
but that doesn't mean you have to take it from the sandbox of evolution and go home.

Give back the Core, Kyn - it's be the cool thing to do - the wipe has wasted a lot of people's time,
everywhere - I understand if you don't have it anymore - but somehow I don't think that;s the issue.


Personally, I think there should be a simple bat script that uploads the shard daily to a google drive.
Peace,

Gata

Kyn
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#62 Re :   Shard Downtime
10 years ago  May 25, 2014, 01:27:02 PM

I don't think anyone here is telling you that you are expected to do, well, anything.

I completely understand having a code-base that you want to keep,
but that doesn't mean you have to take it from the sandbox of evolution and go home.

Give back the Core, Kyn - it's be the cool thing to do - the wipe has wasted a lot of people's time,
everywhere - I understand if you don't have it anymore - but somehow I don't think that;s the issue.


Personally, I think there should be a simple bat script that uploads the shard daily to a google drive.
Peace,

Gata


Kyn Core is MONITORING and RESOURCE delegation software that I use to monitor incoming packets to the shard, All of the shard backups were stored ON the server that crashed. It doesn't have backups on it... I'm not holding any backups hostage what was used as a backup is what we had. If we had a closer backup - it would have been used.


The shard will recover and I'm sure it's current staff will continue doing their best to resolve your complaints/issues as best they can.

Huntress
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#63 Re :   Shard Downtime
10 years ago  May 25, 2014, 01:48:14 PM

I was really wanting to stay out of this but i feel something should be said.  First of all this is my 2nd catastrophic reset here and yes it does suc.  no one went unscathed and i mean no one.  secondly do you honestly think dante would have let kyn back if he was holding kyn core hostage.  HELL NO.   be thankfull it is back up and running.  i have seen one of these last for several months if it bother to come back at all.  within a 36 hour turnaround nearly 100 peeps were back playing to some extent.  that is impressive.  and thirdly remember why this shard was built and why you came here.  It was to have fun so just go play

Kyn
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#64 Re :   Shard Downtime
10 years ago  May 25, 2014, 04:33:47 PM

I was really wanting to stay out of this but i feel something should be said.  First of all this is my 2nd catastrophic reset here and yes it does suc.  no one went unscathed and i mean no one.  secondly do you honestly think dante would have let kyn back if he was holding kyn core hostage.  HELL NO.   be thankfull it is back up and running.  i have seen one of these last for several months if it bother to come back at all.  within a 36 hour turnaround nearly 100 peeps were back playing to some extent.  that is impressive.  and thirdly remember why this shard was built and why you came here.  It was to have fun so just go play

Couldn't have said it better myself.

Gatarix
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#65 Re :   Shard Downtime
10 years ago  May 26, 2014, 05:48:41 AM

My apologies then Kyn - I must have misread the earlier posts - I was under the mistaken impression that you were holding code hostage or something... no biggie =) take care! and thanks for your help - I have enjoyed this shard immensely. -G

Brecan
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#66 Re :   Shard Downtime
10 years ago  May 26, 2014, 07:02:45 AM

Can we all calm down please?  At least no one is bashing Dante and current staff anymore, but seriously folks....leave off bashing Kyn.  He worked hard while he was here and was good to people here.  A lot of us called, and still call, him friend.  Is this how you treat people??  The minute they leave to start a dream of their own, you blame them for things going wrong?  I don't know about you, but that's not how I treat those I consider a friend.  Let's show some respect and maturity here.

Danny Dazzo
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#67 Re :   Shard Downtime
10 years ago  May 26, 2014, 07:31:44 AM

I understand you wasted a year of your life on Evo but what about all the players time.
When you remove a core and try to replace it with an outdated core it doesnt work anymore unless the old core is updated.
Its like trying to take a chevy 454 and trying to put that engine into a honda it is not going to work unless you change some things to make it work correctly.

Thank you Kyn for all the previous content we got to encounter that is now on your new shard that you were advertising to us on TS a week before you all of a sudden quit. It was your work which is understood but knowingly knew what was going to happen is what pissed me off. You could have at least spent another week manipulating the old core to work without having to cause a total revert and causing Dante and Staff to spend hours apon hours trying to fix peoples accounts and refund what they donated.

I will never try your new shard and I wish you the best of luck because its hard when u have 10 players online to keep people around.
As for telling people to "Get Bent" That has always been your Motto internet tough guy.



Dante and Staff Thank you for not just giving up. Its been a very stressful week for everyone Staff and players. Thank You Dante and Staff for your continued efforts. And Thank you UO EVO community for supporting a server we love to play!

Meta
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238 Posts
#68 Re :   Shard Downtime
10 years ago  May 26, 2014, 07:45:29 AM

The most valuable thing this server has to offer is its community and we still have that. we have all shown in the past week that we have the patients to hang in there. its just a matter of time before we become the greatest shard ever again if we arent already. :D

Kyn
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336 Posts
#69 Re :   Shard Downtime
10 years ago  May 26, 2014, 10:07:31 AM

I understand you wasted a year of your life on Evo but what about all the players time.
When you remove a core and try to replace it with an outdated core it doesnt work anymore unless the old core is updated.
Its like trying to take a chevy 454 and trying to put that engine into a honda it is not going to work unless you change some things to make it work correctly.


The software I wrote is called Kyn Core, I hope you know that it doesn't actually have anything to do with the RunUO core, I didn't take anything out of the emulation package nor did I try to replace it with something else. Kyn Core is simply the NAME of the software I wrote that monitors packets both outgoing and incoming. It also serves to help with resource assignment but thats a whole other can of worms.


As for the rest of your comments all I have to say is to each their own.

Meta
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#70 Re :   Shard Downtime
10 years ago  May 26, 2014, 11:18:20 AM

regardless of if it caused issues or not, what a lot of people dont understand is why you took KynCore out.

perhaps some clarification would be in order as to what exactly kyn core is, what role did it play in uo evo, and what was the reason for removing it?

there are a lot of theories and rumors being passed around. might help if we had a clear statement in a single post from you.

not trying to hate on you kyn. just want to give you the perspective from the player community point of view.


Keldon
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#71 Re :   Shard Downtime
10 years ago  May 26, 2014, 12:38:32 PM

regardless of if it caused issues or not, what a lot of people dont understand is why you took KynCore out.

perhaps some clarification would be in order as to what exactly kyn core is, what role did it play in uo evo, and what was the reason for removing it?

there are a lot of theories and rumors being passed around. might help if we had a clear statement in a single post from you.

not trying to hate on you kyn. just want to give you the perspective from the player community point of view.


I felt like Kyn explained it fairly well.


Kyn Core is purely a resource management program that Kyn wrote himself.  It gave him better control over the server hardware.  I am sure he took this software as the information provided might not be of any use to anyone but him.  With any program that gives a lot of information and control if you dont know how to use it you are more likely to cause harm then good.


RunUO and all of the items were left completely in place.  Kyn's programs existence has nothing to do with what happen here on evo.  The reason for the revert of over 1 year was due to lack of a back up.  Backups is not something that Kyn Core does.


RunUO != Kyn Core
All of the stuff on Evo from the last 3 years != Kyn Core

Loial
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#72 Re :   Shard Downtime
10 years ago  May 26, 2014, 12:42:30 PM

Here is what everyone needs to understand. If you don't know the full story, stop talking about what it might be. I know I've been guilty of it but when it comes down to it, none of us knows what happened and all this misguided blame game shinanigans will get you no where. The best thing to do is just keep going forward. Kyn assisted with bringing the shard back up on his own time, even after no longer being attached to Evolution. Thanks need to be given to him for that, not blame. He did what was asked of him time and time again. I'm not saying I know what happened because I don't, but regardless I love Evolution and will continue to play and you should do the same.

Secondly, you have to think of what this revert could have been, and in my honest opinion, should have been,  a full wipe.(Which I can't say I would have agreed with on day one of revert but I can see it now) Everyone starting over from nothing but a completely clean pallet to draw from.  I'm not saying the hard work put in isn't worth it, because I know staff is doing the best they can to keep everyone happy, but I just feel that if it was a clean wipe, with maybe a bonus or two given out, it would have not only made it easier on staff to get things going again and to focus on new ideas, it would give no one the "upper hand" over anyone else. Obviously we would lose players but I still feel that maybe that would have been for the best.

Since we are already in the direction we are going, everyone needs to just be patient and allow what is happening to play out. The shard is in more than capable hands, I have no fear about what the future holds for Evolution.  Keep on keeping on. Staff, Evolutions players really do appreciate all the hard work you all are putting in toward getting the server to where it was. I know you are getting messages like this all the time, but it really is showing from players grouping together and assisting in any way they can.  There are still many negative comments but not everyone can be pacified. I look forward to seeing just what is in store. Thank you.

Expo
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294 Posts
#73 Re :   Shard Downtime
10 years ago  May 26, 2014, 03:15:27 PM

@Loial We had considered doing a full wipe and having everyone start from scratch but as you said, you and everyone else would have freaked out... probably even more so than now. Dante and I debated this for a bit and although there were pros and cons to any route we took, we felt this was the best way to go.

It's going to take some time to get everything back in order, that's just the way it's going to be but we are committed to it. I'm glad people have remained as dedicated to UOEvo as we have and will continue to make it the number one server around. I had/have many things in store but now it'll just be a little longer till we can get to them, once the dust settles.

@Keldon It also wasn't due to not having any backups. We had plenty of backups.

Brianna Wynnmere
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7 Posts
#74 Re :   Shard Downtime
10 years ago  May 26, 2014, 03:46:06 PM

Just so I have it in the back of my mind, how many US Dollars would it take to have a periodic backup in place?

DarkWarrior
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133 Posts
#75 Re :   Shard Downtime
10 years ago  May 26, 2014, 04:17:30 PM

Just so I have it in the back of my mind, how many US Dollars would it take to have a periodic backup in place?


Depending on the host most have nightly backups as standard. But it depends on what it is to backup. Backing up a website is far easier than backing up a RunUO server.

Kyn
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336 Posts
#76 Re :   Shard Downtime
10 years ago  May 26, 2014, 05:07:45 PM

@Keldon It also wasn't due to not having any backups. We had plenty of backups.


lol.

Expo
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294 Posts
#77 Re :   Shard Downtime
10 years ago  May 26, 2014, 06:04:48 PM

@Keldon It also wasn't due to not having any backups. We had plenty of backups.
lol.
Heh... exactly.
Keyword "had".

SuC
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#78 Re :   Shard Downtime
10 years ago  May 27, 2014, 01:00:24 AM

Remember backup in the cloud ..

Genesis
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74 Posts
#79 Re :   Shard Downtime
10 years ago  May 27, 2014, 01:29:43 PM

Quick question about donations... I have a reoccurring payment coming up tomorrow.  When is a good time to page a GM with that info?  I don't want to hold up progress in helping others, but I don't want to forget about it either. 

Can you give out a general "go ahead" when we can page again with standard requests?

Yes, no worries, donations are always a priority and will always be handled asap.  Ty for the continued support and donation!

Kane
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591 Posts
#80 Re :   Shard Downtime
10 years ago  May 27, 2014, 03:46:35 PM

@Genesis: I did a donation the other day and Dante got with me on the same day.

Genesis
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74 Posts
#81 Re :   Shard Downtime
10 years ago  May 27, 2014, 03:55:49 PM

Thanks Kane.  :)

Gatarix
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6 Posts
#82 Re :   Shard Downtime
10 years ago  May 28, 2014, 03:29:26 PM

yes - upload nightly to a google drive - fairly simple to automate:
rar the shard,
get something like ghostcontrol to open your gdrive and drag and drop
done!

DarkWarrior
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133 Posts
#83 Re :   Shard Downtime
10 years ago  May 28, 2014, 04:32:22 PM

yes - upload nightly to a google drive - fairly simple to automate:
rar the shard,
get something like ghostcontrol to open your gdrive and drag and drop
done!

Not as simple as that :)

Having this type of backup method will only serve to slow the server down. Upload speed is what is most important for a Server of any kind especially a game server. Using the bandwidth to upload the entire RunUO to something like google drive will slow things down. Granted not for long but any performance loss is not ideal.

The easiest form of redundancy is Raid. Raid 5 if not Raid 6, there are other options but these are the best.  The least that needs any type of offsite backup is the save folder on RunUO, this is best done by having the data enter automate a backup to a backup server and then downloading the backups from there to minimise performance loss. Other than that there would be a dev shard that will mirror the main shard for testing new scripts. This would be upto date with the offsite backups (nightly) this would mean if anything did happen it minimises loss.

The least that would happen on this situation is a hard drive would fail on the server, the shard remains online utilising and a engineer swaps out the bust drive. The server will then slowly populate the new drive ensuring redundancy again.

The most that would happen is the server blows up. The nightly backup is restored onto a new server and we rewind a day and carry on.

Either way, there is a balance between redundancy and performance. But google driv backups are not the way to do it :)

Sent from my iPhone.